EWN reported exclusively last week that since September last year, EMPD was unable to process fines after the expiration of a contract with a service provider. City of Ekurhuleni's Chief Information Officer, Moloko Monyepao, joined Sol Phenduka and Mpho Maboi to clarify the reports. He revealed that ending the contract with Syntell was a cost cutting measure that allows them to better service residents.